FAQ
What types of products do you offer?
BLACK TAIL specializes in a curated selection of stylish women's apparel, focusing on modern designs and high-quality materials. Our collection includes items such as the Black Soeur Jacket and the luxurious Black Trench Coat, suitable for both formal and casual occasions.
What is your return policy?
We have a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How can I initiate a return?
To initiate a return, please contact us at . Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package.
Are there any items that cannot be returned?
Yes, we cannot accept returns on sale items or gift cards. Additionally, items must be returned in their original condition to be eligible for a refund.
What should I do if my item is defective or damaged?
We recommend inspecting your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and provide a resolution.