FAQs

1. How long will shipping take?

BLACKTAIL orders are usually dispatched within 48 hours after order confirmation.

After dispatch, delivery usually takes 3–7 working days, depending on your location, courier serviceability, courier movement, and external conditions.

2. Do you offer Cash on Delivery?

Yes. Cash on Delivery is available on eligible orders within India.

COD availability may depend on location, order value, courier serviceability, product type, and BLACKTAIL’s internal verification.

3. Do you ship internationally?

No. We currently ship only within India.

4. Are BLACKTAIL products limited edition?

Yes. BLACKTAIL products are released in limited quantities. Some pieces may also carry edition-based identity, drop identity, or serial-numbered details as part of the BLACKTAIL concept.

5. Will sold-out items restock?

BLACKTAIL products are generally not restocked once sold out.

If a product returns in any form, it will be clearly communicated by BLACKTAIL through the website or official channels.

6. How do I choose my size?

Please check the size chart on the product page before placing your order.

Wherever available, we also provide model height, model size worn, product fit, and fabric details.

For size help, you can contact us on WhatsApp before ordering.

7. Can I cancel my order?

Orders can be cancelled only before dispatch.

Once the order has been dispatched, cancellation is not possible. In such cases, the return or exchange process will apply after delivery, subject to eligibility.

8. Do you accept returns?

Yes. Returns are accepted on eligible products if the product is unused, unwashed, unworn, unaltered, with original tags and packaging.

Return shipping, packaging, COD, reverse pickup, or handling charges may apply in certain cases.

9. Do you allow exchanges?

Yes. Exchanges are available on eligible products, subject to product condition and stock availability.

You may request an exchange for size issues, damaged item, torn item, wrong item, manufacturing defect, or any other approved case after verification.

Size exchanges depend on available stock.

10. What should I do if I receive a damaged, wrong, torn, missing, or defective item?

Please record a clear opening / unboxing video while opening the package and contact us within 48 hours of delivery.

The video should clearly show the sealed package, opening process, product received, and the issue.

After verification, BLACKTAIL will support you with replacement, exchange, store credit, or refund as applicable.

11. Is an opening video required?

Yes. A clear opening video is mandatory for damaged, wrong, torn, missing, or defective product claims.

For size exchange, normal return, or change-of-mind return, BLACKTAIL may ask for product photos/videos before approving the request.

12. Will I get a refund?

Approved refunds are processed only after the returned product is received and verified by BLACKTAIL.

Refunds may be issued to the original payment method, store credit, or another approved mode depending on the order type, payment method, and case.

Refund processing may take 7–15 working days after approval.

Shipping charges, COD charges, packaging charges, reverse pickup charges, or handling charges may be deducted where applicable.

13. Are return charges free?

For damaged, wrong, torn, missing, or defective items verified by BLACKTAIL, we will support the customer with a suitable resolution.

For size exchange, change-of-mind return, customer-side return request, or failed delivery-related cases, return shipping, reverse pickup, packaging, COD, or handling charges may apply.

14. Are shipping charges free?

Shipping is currently free on eligible orders unless otherwise stated on the product page, checkout page, or during special launches.

COD charges or additional handling charges may apply where mentioned.

15. Do preorder items take longer?

Yes. Preorder products may take longer to dispatch.

The expected dispatch or delivery timeline will be mentioned on the product page wherever applicable.

16. What happens if delivery fails or I miss the order?

Customers are responsible for providing a complete and accurate address and being available to receive the order.

If delivery fails due to incorrect address, unreachable customer, refusal, or repeated failed attempts, the shipment may be marked as RTO.

RTO is not treated as a return request. Additional shipping, COD, packaging, handling, or re-shipping charges may apply.

17. Can I change my address after placing the order?

Address changes may be possible only before dispatch.

Once the order is dispatched, address changes depend on courier partner policies and may not be guaranteed.

Please contact BLACKTAIL support as soon as possible for any address change request.

18. How do I contact support?

For order-related queries, shipping support, COD verification, return requests, exchange requests, refund support, store credit support, product questions, or general assistance, contact us at:

Email: blacktail.co.in@gmail.com
Phone / WhatsApp: 7011726217

Support Hours: Tuesday to Sunday — 12:00 PM to 6:00 PM