Shipping policy

Shipping Policy

Effective Date: 15 April 2026

Thank you for shopping with BLACKTAIL.

This Shipping Policy explains how orders are processed, dispatched, delivered, and handled in case of delays, Cash on Delivery, failed delivery, or courier-related issues.

1. Shipping Coverage

We currently ship within India only.

International shipping is not available at this time. If international shipping becomes available in the future, it will be clearly mentioned on our website or official channels.

2. Shipping Charges

We offer free shipping on eligible orders unless otherwise stated on the product page, checkout page, or during special launches.

Additional charges such as Cash on Delivery charges, re-shipping charges, reverse pickup charges, packaging charges, or handling charges may apply in certain cases and will be communicated wherever applicable.

3. Order Processing and Dispatch Time

Orders are usually dispatched within 48 hours after order confirmation.

For prepaid orders, dispatch begins after successful payment confirmation.

For Cash on Delivery orders, dispatch may begin after order verification through phone, WhatsApp, or any other available contact method.

During high-volume drops, public holidays, courier delays, operational issues, or special launches, dispatch may take slightly longer. BLACKTAIL will try to keep customers informed in case of unusual delays.

4. Delivery Time

After dispatch, delivery usually takes 3–7 working days, depending on your location, courier serviceability, courier movement, and external conditions.

Delivery timelines are estimates and may be affected by:

courier delays
public holidays
weather conditions
remote delivery locations
incorrect or incomplete address
high order volume
operational or logistics disruptions
customer unavailability at the time of delivery

BLACKTAIL is not responsible for courier delays caused by external logistics conditions, but we will support customers wherever possible.

5. Courier Partner

Orders may be shipped through Bluedart or other logistics partners selected by BLACKTAIL from time to time.

The courier partner may vary based on location, serviceability, product type, order value, payment mode, and operational requirements.

6. Tracking Details

Once your order is dispatched, tracking details will be shared through SMS, email, WhatsApp, or any other available communication method.

Customers are advised to track the shipment and remain available to receive the order.

7. Cash on Delivery

Cash on Delivery is available on eligible orders within India.

COD availability may depend on:

delivery location
order value
courier serviceability
product type
previous order history
BLACKTAIL’s internal verification

For COD orders, customers must provide accurate name, phone number, and delivery address.

BLACKTAIL may verify COD orders before dispatch. If the order cannot be verified, appears suspicious, or has incomplete customer details, BLACKTAIL reserves the right to cancel the COD order.

COD charges may apply if mentioned at checkout.

8. Failed Delivery / RTO

Customers are responsible for providing a complete and accurate shipping address and being available to receive the order.

A shipment may fail or be marked as RTO due to:

incorrect address
incomplete address
unreachable customer
customer refusal
repeated failed delivery attempts
customer unavailable at the time of delivery
COD order not accepted at the doorstep

RTO is not treated as a return request.

In case of failed delivery or RTO, additional shipping, COD, packaging, handling, or re-shipping charges may apply.

BLACKTAIL may attempt re-shipment for 2 times only. Re-shipping may be chargeable depending on the case.

Repeated failed deliveries or refused COD shipments may result in COD being disabled for the customer in the future. Partial COD will not be returned in any case.

9. Preorders and Special Drops

Some BLACKTAIL products may be released as preorders, early access drops, limited drops, or special launches.

Preorder products may have a longer dispatch timeline. The expected timeline will be mentioned on the product page or communicated by BLACKTAIL wherever applicable.

If a preorder timeline changes due to production, courier, or operational reasons, BLACKTAIL will try to update the customer through available contact details.

10. Delays

Shipping and delivery timelines are estimates and may be affected by factors beyond BLACKTAIL’s control.

If there is an unusual delay from our side, we will try to inform the customer and offer a suitable update or resolution wherever applicable.

BLACKTAIL does not guarantee exact delivery dates unless specifically stated in writing.

11. Lost Parcels

If a shipment is officially confirmed as lost in transit by the courier partner, BLACKTAIL will support the customer with a suitable resolution.

Depending on the case and product availability, the resolution may include:

replacement
exchange
store credit
refund
any other suitable solution approved by BLACKTAIL

12. Damaged Package at Delivery

If the package appears damaged, opened, tampered, or suspicious at the time of delivery, customers are advised to record a clear video before opening the parcel.

For damaged, wrong, missing, torn, or defective product claims, a clear opening video is required as explained in our Return, Exchange & Refund Policy.